Privacy Policy for tugaent.com

1. Introduction
At tugaent.com (hereinafter “the Site”), we are committed to protecting the privacy and security of our users’ and customers’ personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of data in connection with the sale of physical and digital products, the use of payment gateways, the management of user accounts, and the use of cookies and other tracking technologies. Additionally, please note that we use external providers, including Printful, for the production and shipment of physical products. By accessing or using our Site, you agree to the practices described in this policy.

2. Information We Collect

Identification and Contact Data:

  • Your name, address, email address, phone number, and any other personal information you provide when registering or making a purchase.

Transaction Data:

  • Information related to your purchases, including order history, shipping addresses, billing information, and payment details processed through Stripe, PayPal, Mercado Pago, and other payment platforms.

Browsing Data:

  • Information collected through cookies and similar technologies, such as your IP address, browser type, pages visited, time spent on the Site, and other usage statistics.

Account Registration and Login Information:

  • Data provided by you when creating and managing an account on the Site, including login credentials and user preferences.

3. Use of Information
The information collected is used for the following purposes:

  • Processing Purchases and Services: To manage and process orders, payments, and shipments for physical products and the delivery of digital products, including services managed through external providers like Printful.
  • Account Management: To facilitate registration, authentication, and personalization of your experience on the Site.
  • Communication: To send you relevant information, order confirmations, notifications, and service updates.
  • Site Improvement: To analyze Site usage and optimize its functionality, design, and content.
  • Legal Compliance: To respond to legal requests, protect our rights, and comply with applicable legal and regulatory obligations.

4. Payment and Transactions
The Site uses external payment service providers (Stripe, PayPal, Mercado Pago) to process transactions. These providers maintain their own privacy policies and security measures and commit to protecting your payment information in accordance with international standards. We recommend reviewing the privacy policies of these providers to understand how they manage your data.

5. Cookies and Similar Technologies
We use cookies and other tracking technologies to:

  • Ensure the proper functioning of the Site and any installed plugins.
  • Collect statistical information to improve the user experience.
  • Personalize content and offers based on user behavior and preferences.

Users can configure their browsers to reject or delete cookies; however, some functionalities of the Site may not be available or function correctly if these technologies are disabled.

6. Account Registration and Login
To access certain services and make purchases on the Site, you are required to create a personal account. The information provided during the registration process is used exclusively for account management, personalizing your experience, and facilitating communication regarding your activities on the Site. You are responsible for maintaining the confidentiality of your login credentials.

7. Disclosure to Third Parties
tugaent.com does not sell, rent, or share your personal data with third parties for commercial purposes except in the following situations:

  • Service Providers: We share information with third-party providers only to the extent necessary to provide the requested services and under confidentiality obligations. This includes, but is not limited to, payment providers (Stripe, PayPal, Mercado Pago), hosting services, data analytics, marketing, and specifically Printful, which we use for the production and shipment of physical products.
  • Legal Compliance: We may disclose personal information when required by law or by competent authorities to comply with legal obligations or to protect the rights, safety, or property of the Site, our users, or third parties.
  • Business Transfers: In the event of a merger, acquisition, or business reorganization, personal data may be transferred to the involved party, provided that adequate measures are taken to ensure continued protection of the data in accordance with this policy.

8. International Data Transfers
In the course of our operations, your personal information may be transferred to and stored on servers located outside your country of residence. We commit to implementing the necessary security measures and contractual safeguards to ensure that such transfers comply with international data protection standards.

9. User Rights
You have rights regarding your personal data, which include:

  • Access to the information we hold about you.
  • Rectification of any inaccurate or incomplete data.
  • Erasure (the “right to be forgotten”) when applicable.
  • Restriction or objection to the processing of your data.
  • Data portability.

To exercise these rights, please contact our support team through the contact methods provided in the “Contact” section. We will evaluate your request in accordance with applicable law and respond within the legal time frame.

10. Information Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated to adapt to emerging threats and technological advances.

11. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on the Site, and in cases of significant changes, users will be notified through available communication channels. We recommend reviewing this policy periodically to stay informed about any modifications.

12. Contact
If you have any questions, comments, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:

Facebook: Tugaent Technologies

Instagram: @tugaent

Email: tugaentad@gmail.com